As one of this plant’s go-to contractors, Proconex was receiving purchase orders and service requests piecemeal—there were 72 different purchase orders and the number was growing. Proconex identified this pattern as an ‘outage event’ and recognized the opportunity to improve outcomes. Once Proconex started asking for schedules, staffing plans, and other information, it became clear that they could provide more support, coordinate efforts, and improve efficiencies.

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