When Todd shows up to one of our customers with his fishing gear, you know this is no ordinary service call. In fact, almost nothing about Todd is ordinary. Todd started in the valve/actuation industry 32 years ago, learning how to build and test automation packages. He then moved to a machine shop, then onto servicing actuators in the field for 22 years, and now specifying, installing, troubleshooting, and repairing actuators for Experitec, where he also mentors the younger generation of technicians.

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As with many of the customers Experitec serves, this utility was looking for a less labor-intensive solution to reduce unplanned downtime and support a transition to condition-based maintenance. Only Experitec (as an Emerson Impact Partner) has the breadth and quality of products designed to work together—all supported by a team of technical experts and support services with the ability to turn the customer’s vision into a new model for its company.

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Whether you are modernizing your infrastructure, moving to a more sustainable energy source, or looking for local experts who can do the complete job AND train your people, look no further than Experitec. Their technicians and engineering experts can handle a wide range of customer needs—from small projects requiring parts and service, to retrofitting older units, to engineering a complete solution including all of the mounting hardware for dozens of units…or more. Experitec’s product portfolio includes leading brands from Emerson—like Bettis™, EIM™, and Keystone™—to automate your motor operated valves, with confidence.

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Creating a solid Reliability Team takes more than good customer communication skills and technical acumen; the team also requires a solutions specialist—someone to organize resources, order products, and coordinate all that’s necessary for a successful reliability engagement. Maureen Wilson is that person standing at the helm who is responsible for the entire project coming together as planned. Whatever is needed to fulfill a customer requirement comes to the attention of Maureen.

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Regardless of where you are in your reliability initiatives, you are not alone. Experitec is ready to accept the challenge to maximize the return on your Predictive Maintenance and Reliability Program…and the first step is on them! First, you pick the 5-10 most costly, problematic, or operationally important pieces of equipment in your facility. Next, an Experitec Certified Maintenance and Reliability Professional will come to your plant and conduct a full-scale assessment of those assets utilizing the latest PdM technology in advanced vibration spectrum and waveform analysis. After that, Experitec will provide a report of findings, potential root causes, and recommendations to increase your assets’ reliability and operating lifespan. You and your team will be given a customized roadmap to implement a program and options to get started.

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Experitec’s Emergency Response technicians possess not only a great amount of expertise, but in most cases a long history of familiarity with your applications. Read their customer stories to learn about their approach to Emergency Response and how it has benefitted our customers.

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Meet Rob Hansen, Valve Services Specialist, also known as ‘The Control Valve Whisperer’. Rob has been part of the Emerson family for over twenty years, assisting with the planning and coordination of control valve repairs in power plants, chemical facilities, and refineries. As part of Experitec’s Emergency Response team, he’s used to phone calls in the middle of the night or needing to drive 10 or 12 hours to help a customer. In short, he’s prepared to do whatever it takes to resolve a problem.

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Experitec’s team has been trained to diagnose and understand pretty much everything there is to know about control valves, rotating equipment, and instrumentation that affects critical asset performance in manufacturing and processing plants. With decades of experience amongst the team, chances are that if you’re experiencing an issue, they’ve seen it before. As such, they would like to share—and debunk—three of the top myths that they commonly encounter when companies try to improve their facility’s reliability performance.

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Being available and responsive to our customers 24/7/365—for any type of service request—is part of Experitec’s DNA. Their factory-trained technicians can diagnose, repair, or replace whatever their customers need, even if those repairs are for a brand that Experitec does not represent. This customer service mindset is inherent of their culture and part of the intensive training required to become a technician at the company. Experitec’s ultimate goals as an organization are to become your trusted partner and optimize your plant’s performance.

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